Toshiba - Leading Innovation

Service Update 1/2/2012

Attention WA customers: Please be advised we are experiencing service delays of up to 10 business days for warranty and non-warranty repairs from receipt of your product. We apologize for any inconvenience this may cause.

Toshiba Mobilecare Service Centres have been established to provide the 'best in class' Computer Product repair and support infrastructure. All Mobilecare Service Centre facilities are owned and operated by Toshiba (Australia) Pty Limited thriving on customer service excellence and consistent professional repairs.

You can now book a service request online for Toshiba Notebooks experiencing a hardware fault. If you need assistance to determine if your notebook has a hardware fault, please refer to our Support Page or contact our Support Centre on 13 30 70 (Australia) or 0800 445 439 (New Zealand).

For Computer Products that are not covered by warranty you are now able to choose one of our service options. Click here to view our price list: Toshiba Mobilecare Service Price list

If you purchased your machine outside of Australia or New Zealand please call our Support Centre on 13 30 70 (Australia) or 0800 445 439 (New Zealand) for service.

Please read the Terms & Conditions prior to booking a service request. Click here to view the guide: How to book a service request online.

Please note: by booking a request online you are agreeing to our warranty Terms & Conditions, which states that if the fault is found to be non-warranty (for example, a software issue or physical damage), then our minimum service fee is payable as per our price list.

* details required to be entered

NOTE: The Model/Part Number and Serial Number of your Notebook is located at the bottom of the unit. For example, the MODEL/PART NUMBER is PTM40A-ONU009 and the SERIAL NUMBER is X9999999J. Example

Note: This is for Computer and Tablet service only. For service of Toshiba AV products, please visit the AV Support page.
(Leave Special Service Code blank, unless instructed by Toshiba to enter a code)

Toshiba recommends that data* is backed up to an external device before the Product is submitted for service. I agree that Toshiba Mobilecare is NOT responsible for any data* loss/corruption and data* security associated with a repair (even though Toshiba will endeavour to preserve any data*) and give my authorisation for repair. For non-warranty cases, I agree to receive a quotation prior to the repair being commenced.
(*Data - includes programs, documents and any other information stored on the computer).

Mobilecare online service request (for notebooks only) Book service online Book service online Check service status Check service status